Shipping & Handling

SHIPPING POLICY

Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order. 

Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.

In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.

SHIPPING RATES

Free Standard shipping applies to all Australia and New Zealand orders over AUD$50.

Free Express shipping applies to all Australia orders over AUD $80.

For all other international orders, free Standard shipping applies to orders over AUD$100. Otherwise, shipping is calculated at the checkout.

HANDLING TIMES

Although we aim to pack your order within 24 hours, we are a small business with a small team. To ensure all orders are packaged with care, please allow 1-2 business days to process your order. 

SHIPPING TIMES

For domestic orders, please allow 3-5 business days for Standard shipping. For Express shipping, please allow 1-2 business days.

For international orders, please check the AusPost page here to see updated estimate shipping times. 

Please note shipping times may be affected by COVID-19 restrictions. The timeframes noted above are estimates only. In relation to domestic orders, as of 1 September 2021, AusPost has advised: 

"As you know, across the country we are all managing the sustained challenges of the COVID pandemic. With two of our largest States and some 15 million people in lockdown, the fluctuations in customer online shopping have significantly increased.

We are also dealing with the impacts of the Delta strain and in any given day, we have close to 500 people out of our workforce as they follow necessary self-isolation and testing before clearance back to work.

This is putting increased pressure on our network like nothing we have experienced before, as we manage staff shortages, temporary facility closures, and parcel volumes as high as Christmas peak period.

To help us clear excess parcel volumes in NSW, ACT and VIC due to these impacts, we will be suspending customer collections in these areas.

All Parcel Post collections from customers and merchants in NSW, ACT and VIC will be paused from 7am Saturday 4 September until 7am Tuesday 7 September.

The safety of our people is our highest priority and this temporary measure will allow us to responsibly clear record volumes in parts of our network.

Our team will be processing all weekend to reduce these volumes to a safe and manageable level and help free up capacity with ULDs and pallets.

Services provided for Express Post, Premium and Startrack Express remain unchanged across our network. Lodgements at Post Offices and SPB's will also continue to be collected and collections in all other States remain the same"

We sincerely apologise in advance if your delivery has been delayed.