Shipping & Delivery

SHIPPING POLICY

Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order. 

Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.

In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.

SHIPPING RATES

Free Standard shipping applies to all Australia and New Zealand orders over AUD$50.

Free Express shipping applies to all Australia orders over AUD $80.

For all other international orders, free Standard shipping applies to orders over AUD$100. Otherwise, shipping is calculated at the checkout.

PROCESSING TIMES

Although we aim to pack your order within 24 hours, we are a small business with a small team. To ensure all orders are packaged with care, please allow 1-2 business days to process your order. 

SHIPPING TIMES

For domestic orders, please allow 3-5 business days for Standard shipping. For Express shipping, please allow 1-2 business days.

For international orders, please check the AusPost page here to see updated estimate shipping times. 

Please note shipping times may be affected by COVID-19 restrictions.

We sincerely apologise in advance if your delivery has been delayed.