Shipping & Handling
Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order.
Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.
In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.
Free Standard shipping applies to all Australian & New Zealand orders.
Free Express shipping applies to all Australian & New Zealand orders over AUD$100
For all other international orders, free Standard shipping applies to orders over AUD$80. Otherwise, shipping is calculated at the checkout.
Although we aim to pack your order within 24 hours, we are a small business with a small team. To ensure all orders are packaged with care, we allow 1-2 business days to process your order.
For domestic orders, please allow 2-5 business days for Standard shipping. For Express shipping, orders should be delivered on the next business day.
For international orders, please allow 10 -20 business days for Standard shipping. For Express shipping, orders should be delivered within 7-15 business days.
Please note shipping times may be affected by COVID-19. The timeframes noted above are estimates only. We apologise in advance if your delivery has been delayed. For international shipping updates, you can find more info here.