FAQs

Where is my order?

We know you can’t wait to start wearing your new AUMIA goodies, and we can’t wait to get them to you! However, as we are a small business, please allow us 1-2 days to process your order, starting from the order confirmation date. 

Once your order has been shipped, an email including your tracking number will be sent to you.

Whilst the majority of parcels are arriving on time, you may experience some delays due to the impacts of COVID-19. 

If you would like more information, our partner, Australia Post will be providing regular updates: https://auspost.com.au/about-us/news-media/important-updates

If you have any questions about your delivery or you need to update your details, please contact us.

What payment options do we accept?

We accept VISA, Mastercard, PayPal and Afterpay. You can find more info about Afterpay here: https://help.afterpay.com/hc/en-au/sections/203376083-Getting-Started-With-Afterpay 

What materials are your pieces made of?

All our jewellery is made from either 925 Sterling Silver, Stainless Steel or Brass. All our jewellery is Nickel and Lead free.

All materials used for each piece is listed under each product description under 'Details'. 

Please note everyone's skin produces natural oils which can react differently to certain metals and plating. We are not responsible for any reaction you may have to our products. 

For more information about how to care for our jewellery, please see Jewellery Care & Warranty.

Is AUMIA eco-friendly?

Yes! When starting AUMIA, one of our goals was, and still is, to be as eco-friendly as possible. We are always looking for ways to become as sustainable as possible.

Our custom AUMIA keepsake jewellery boxes are made to be a keepsake and re-used, not disposed, however the boxes are composed of cardboard. We also try to pack as many pieces in one jewellery box to limit wastage.

Our orders are sent in a cardboard mailer box with acid-free tissue paper, which are 100% recyclable and our Hero Packaging mailer bags are 100% compostable.

In our studio we aim to reduce waste, limit printing, recycle and reuse paper as much as possible. For example, instead of printing out a packing slip, we refer to our iPad and when we receive stock, we try to reuse as much packaging as possible.

Do we ship worldwide?

We sure do! Please visit our Shipping page for more info.