Where is my order?

We know you can’t wait to start wearing your new AUMIA goodies, and we can’t wait to get them to you! However, as we are a small business, please allow up to 4 working days to process your order, starting from the order confirmation date. 

Once your order has been shipped, an email including your tracking number will be sent to you.

If you have any questions about your delivery or you need to update your details, please contact us.

What payment options do we accept?

We accept VISA, Mastercard, AMEX, Google Pay, Apple Pay and Afterpay. You can find more info about Afterpay here.

What materials are your pieces made of?

All our jewellery is made from either 925 Sterling Silver, Stainless Steel or Brass and is Nickel and Lead free, perfect for sensitive ears/skin. 

All materials used for each piece are listed under each product description. 

Please note everyone's skin produces natural oils which can react differently to certain metals and plating. We are not responsible for any reaction you may have to our products. 

For more information about how to care for our jewellery, please see Jewellery Care & Warranty.

Is AUMIA sustainable/ethical?

Yes! When starting AUMIA, one of our goals was, and continues to be as sustainable and ethical as possible. We are always looking for ways to improve our sustainability. 

Our manufacturers have been chosen to reflect our mission in being as ethical as possible. 

Jewellery

Our jewellery is ethically sourced and manufactured in China, with suppliers that are verified safe work environments committed to quality craftsmanship. We order our inventory in small quantities to ensure we can quality check each item & limit wastage. 

Packaging

Our custom AUMIA jewellery boxes are made to be a keepsake and re-used, not disposed, however the boxes are composed of cardboard. We also try to pack as many pieces in one jewellery box to limit wastage.

Our orders are sent in a cardboard mailer box with acid-free tissue paper and water-activated packing tape, which are 100% recyclable and our Hero Packaging mailer bags are 100% compostable.

Other

In our studio we aim to reduce waste, limit printing, recycle and reuse paper as much as possible. For example, instead of printing out a packing slip, we refer to our iPad and when we receive stock, we try to reuse as much packaging as possible.

In addition, when we process exchanges, we reuse the original mailing box (if possible) to again reduce wastage. 

Do we ship worldwide?

We sure do! Please visit our Shipping page for more info.