Skip to main content

FAQ

 

Where is my order?

We know you can’t wait to start wearing your new AUMIA goodies, and we can’t wait to get them to you! However, as we are a small business, please allow us 1-2 days to process your order, starting from the order confirmation date. 

Once your order has been shipped, an email including your tracking number will be sent to you.

Whilst the majority of parcels are arriving on time, you may experience some delays due to the impacts of COVID-19. 

If you would like more information, our partner, Australia Post will be providing regular updates: https://auspost.com.au/about-us/news-media/important-updates

If you have any questions about your delivery or you need to update your details, please contact us.

What payment options do we accept?

We accept VISA, Mastercard, PayPal and Afterpay. You can find more info about Afterpay here: https://help.afterpay.com/hc/en-au/sections/203376083-Getting-Started-With-Afterpay 

What is the difference between gold plating and PVD? 

There are a number of gold plating processes, including Physical Vapour Deposition ('PVD'). This is a process than can be used for numerous materials but is often used as a way to apply one metal (in our case, 18k gold) with another metal (in our case, stainless steel, brass or 925 sterling silver, unless stated) to bond them together.

PVD is a vacuum coating process that utilises a titanium nitride that produces a brilliant decorative and functional finish. PVD is an extremely durable coating which is more resistant to corrosion from sweat and regular wear than gold plating.

Gold plating occurs when a thin layer of real gold is plated onto another metal. Gold plating is often done to give the look of real gold at a fraction of the cost of having a piece of jewellery that is solid gold. Gold plating doesn’t offer the durability of gold PVD coating and when scratched can reveal the base material. We use the highest quality PVD process so that you get the aesthetic and durability. 

What do you mean by water-resistant and tarnish free?

Our jewellery is plated using a PVD 18k gold (see above). This means that our jewellery can withstand more exposure to moisture. With proper jewellery care, your jewels will last much longer than standard coated jewellery. 

It’s important to remember that all metal is susceptible to natural wear and will eventually oxidise, fade or require expert maintenance in its lifetime. Maintaining your gold plated pieces is a simple task and if you follow our jewellery care advice (which is included in all orders). It’ll increase the longevity of your jewellery. You can see our jewellery care guide here.

Is our jewellery hypo-allergenic?

Hypoallergenic jewellery is made from materials less likely to cause a reaction.

If you have an allergy to some jewellery, most of the time it's due to either Nickel and Copper. Brass is a Copper and Zinc alloy but our Stainless Steel pieces do not contain Nickel, Chronium or Lead which are common irritants for people who are sensitive to some jewellery.

The main concern would be if the plating wore thin, your skin would be exposed to the base metal. However, our pieces are coated using the PVD process (see above) with 18k (the higher the karat, the lesser the risk of reaction).

 

Is AUMIA eco-friendly?

Yes! When starting AUMIA, one of our goals was, and still is, to be as eco-friendly as possible.

Our custom AUMIA keepsake jewellery boxes are made to be a keepsake and re-used, not disposed, however the boxes are composed of cardboard. We also try to pack as many pieces in one jewellery box to limit wastage.

Our parcels are sent in a cardboard mailer box with tissue paper, which are 100% recyclable and our mailer bags are 100% compostable. 

In our studio we aim to reduce waste, limit printing, recycle and reuse paper as much as possible. 

Do we ship worldwide?

We sure do! Please visit our Shipping page for more info.